• Frequently Asked Questions

How do I provide my prescription?

Simply email an image of the entire sheet from your eye doctor to


How will I know my prescription will be accurate?

We guarantee your prescription will be produced within ANSI Optical Industry Standards and with the highest quality and accuracy. Please let us know if you experience otherwise. You can:

call us at (855) 432-2452, or

email us at support@OnYourFaceGlasses.com

We can only know you have an issue if you tell us. We want to know!

What information needs to be on the Rx sheet from my doctor?

We require a valid doctor’s prescription that has not expired and includes the doctor’s name, address and contact information, and exam and expiration dates.

What is my pupil distance (PD) and how do I provide it?
Your pupil distance tells the lab how to grind, cut and position your lenses in your frame so that you see clearly through your finished glasses. This process is unique to you and the frame you chose.

Your eye doctor’s office, or wherever you’ve purchased glasses before, may have your PD on file. It is a separate piece of information than your prescription, and its measurement is not part of the eye exam or refraction (determination of prescription). It is required in order to make your lenses, so you must request your PD explicitly.

  • you should get two (2) numbers, each between 23 and 35. If you get one aggregated value (likely between 46 and 70),
  • ask for the “measurement for each eye.”

If you don't get a value for each eye, no worries--we'll determine it another way.

More info about PD, for your edification

The lab will need the distance between the center of each pupil and the center of your bridge (top of nose). The measurement tells them where to position the sweet spot of each lens in the frame, for clear vision. A single, aggregated PD measures the distance between pupils, but ignores the high likelihood that each eye is a different distance from your nose. (Some labs simply assume they're the same and use half of the single measurement for each lens.) In fact, most faces are not so symmetrical. We want to make your lenses using the most accurate data possible.
What is my pupil (segment) height and how do I provide it?
The pupil height is the vertical distance from the bottom of the lens to the middle of your pupil. This measurement is important to ensure accurate positioning of your lenses inside your frame. We only need your pupil height if you are purchasing progressive or high-index lenses.

Here’s how to find yours:

    1. Recruit a steady-handed partner to help you. Don’t try this yourself—it won’t work.
    2. Put on the frame and make sure it sits where you’ll wear it, feels comfortable and appears straight on your face. You must measure pupil height on the frame you are purchasing because the measurement is frame-specific.
    3. Facing the light, sit arms-length away from your partner with your eyes at the same height.
    4. Take a good breath, lower your head and relax your neck. As you exhale, raise your head to a comfortable position for looking straight ahead into the distance, just like when you are driving. Your chin should be parallel to the floor. Avoid extending your head out toward your partner.
    5. Look at your partner between the eyes. Stay arms-length apart.
    6. Using a permanent felt-tip pen, have your partner dot each lens at the center of your pupil. The smaller the tip and dot, the better. Extra-fine Sharpie works best.
    7. Now have your partner check that the dots align with your pupils. Ensure your head is still in a comfortable position, chin parallel to the floor.
    8. Return the frame(s) using the original packaging and enclosed postage-paid label, and we’ll get right on your order.
Does On Your Face Glasses accept vision insurance?

While On Your Face Glasses is not in-network, you likely qualify for an out-of-network benefit in the form of a cash reimbursement. In addition, our pricing is often comparable to what you might pay in-network, for comparably high-quality frames and lenses. And, all of our lenses include anti-scratch, anti-reflective and 100% UV protection (these costs are typically added a la carte at in-network retailers). So, we provide an exceptional experience and product at a competitive price.

We provide an itemized receipt for all your purchases. It's easy to file your out-of-network insurance claim and upload the receipt for reimbursement. Here are some specific questions you can ask your insurance provider to determine your policy’s out-of-network benefits:


  • Does my policy cover​ prescription spectacle lenses (polycarbonate or high-index, single vision or progressive – whichever you need) with​​:
    • (1) anti-scratch coating,
    • (2) anti-reflective coating,
    • (3) UV protection?
  • Is there a limit to this benefit? How much?
  • Do I have a co-pay for glasses? If so, how much?
  • What is my frame allowance?
  • How can I access the online claim form?
How do I adjust to my new prescription?
Whenever you start wearing glasses with a new prescription, your eyes and brain must adjust to their new accommodations, just as moving to a new home requires you to learn new routes to the bedroom and bathroom. The greater the change, the greater the adjustment required.

Perhaps you’ve been wearing single vision or bifocal lenses, and your doctor prescribes progressives. Or maybe you’ve updated your look to a larger frame. Particularly if you have a substantial correction, you may notice some discomfort, disorientation or a “fishbowl effect.” Don’t freak out. You probably just need a little time to get acquainted with your new lenses.

Very likely, within a couple days your eyes and brain will fully adjust, and your vision will be crisper than ever. If, during that period, a headache or dizziness develops, take a break from the new specs and wear your backups for a while. When you feel better, put your new ones back on and wear them until you feel those symptoms begin to return. Increase your time in the new glasses with each session, as long as you feel fine in them. Soon the discomfort will disappear, and you’ll be loving your new lenses and the world you see through them.

How do I adjust to wearing progressive lenses?
First, it’s helpful to know how progressives work. The beauty of progressive lenses is that you can wear the same pair of glasses to see at a distance (for driving, for example), at mid-range (working on a computer) and close-up (reading and desk work). Plus, you don’t experience a jump as in bifocals, when moving your eyes to see from one distance to the other. Progressives offer smooth viewing at every distance.

These wonder lenses do, however, require a small but significant set of subtle behaviors to become effortless. They’re constructed with a corridor that spans from the top to the bottom of each lens, positioned directly in front of your pupils when you look straight ahead. That’s when you see most clearly through your progressives, so you must always look through that corridor and get out of the habit of moving your eyes left and right. When you move your head instead, your eyes are always looking through that sweet spot.


1) pointing your nose at what you want to see, then

2) tilting your head slowly up and down until the object comes into crisp focus.

Soon enough, you won’t have to think about the new behavior. Like driving, it will become automatic.

Let's review. When you move your eyes up and down, you are seeing through the different powers in the lenses that help you see at different distances. When you move your eyes left and right, they are scanning from a slightly distorted region of the lenses on either side, then through the sweet spot in the middle, and back to distorted on the other side. When you move your head (nose) instead of your eyes, you're always looking through the sweet spot. Practice makes miracles!

My finished frames arrived, but they fit crooked or too high/low. What should I do?
This misfit can affect your vision if the lenses are not properly aligned with your pupils. Book an appointment with us, and we'll get them straightened out. We are happy to do so. Schedule here:

How should I clean and care for my lenses?
  • Wet lenses with lukewarm water and a mild soap (dishwashing liquid is best, a tiny dab will do) or a couple squirts per side of eyeglass lens-cleaning spray. Never rub or wipe dry lenses.
  • Dry your cleaned lenses with a clean microfiber cloth designed for eyeglasses.
  • Never use paper or tissues, which are made from wood particles and will scratch.
  • See more info here.