We want you to be happy and proud to wear your On Your Face Glasses specs. We want you to tell your friends, family and coworkers. Because we want them to be happy too.
To promote your happiness, we accept returns of ready-to-wear frames and prescription lenses for exchange or refund within 30 calendar days following delivery of the purchased product, no questions asked.
Spec-tacular Consulting fee and custom frames are not refundable.
If you have questions or concerns, please discuss them with us before we make your glasses, to ensure what you get meets–or exceeds–your expectations.
And if your vision with your new lenses is not as you expect, please discuss with On Your Face Glasses.
Manufacturing Defects
- If your frame, lens or sun clip contains a manufacturer’s defect, you can return it within a year of its delivery to you, for an exchange or refund.
- On Your Face Glasses will be the sole decision-maker as to whether the glasses contain a manufacturer’s defect, and if so, as to the type and extent of defect.
- Follow the steps to return or exchange an item, above.
Incorrect Order
- If you believe you have received the wrong frames, you must contact On Your Face Glasses within 24 hours of delivery to you and tell us which frames you expected to receive, and which frames you actually received.
- If we make an error producing your prescription, you may return your glasses within forty-five (45) days, and we will replace your lenses at no cost.
- Follow the steps to return or exchange an item, above.
Items that are eligible for returns or exchange
- Must be in new, unaltered and unused condition, with no signs of wear or damage in any way
- Must be free of ordinary wear and tear, or damage caused by improper use, improper storage or accidents
What you need to return or exchange an item
- A Return Authorization, which On Your Face Glasses will issue when you call us, in order for your return to be processed
- Proof of purchase (the receipt we emailed you)
- Package postmarked within 30 days of delivery to you
- Item(s) in original, or comparably protective, packaging.
Steps to return or exchange an item
- Call On Your Face Glasses at 855-432-2452 to inform us you will be making the return or exchange. You must call before sending merchandise. If you reach voice mail, please leave a detailed message with your contact information.
- Enclose your item(s) in its original, or comparably protective, packaging.
Include a printed copy of your shipping invoice. - Your return must include a Return Authorization, which On Your Face Glasses will issue when you call us, in order for your return to be processed.
- Follow any instructions received when you call.
- Send to:
On Your Face Glasses Returns
700 Colorado Boulevard, Suite 638
Denver, CO 80206
- Get a tracking number from your shipping service.
Please allow 7-10 business days from arrival at On Your Face Glasses for your credit to be processed. Once the credit is approved, On Your Face Glasses will apply the credit to the original method of payment. Different banks take varying amounts of time to post the credit to their accounts.
